1.What is the Responsibility of the BRM?
Answer: (a) Establishing a business relationship with the client

Which of the following is not an ITIL Benefit (choose one)
Answer: (c) Implement a newer technology

What is the basic goal of Service Strategy?
Answer: (a) The customer must be statisfied with the service

Reactive and proactive activities are the main aspects of
Answer: (c) Availability Management

What does SCD stand for?
Answer: (b) Supplier and Contract Database

What is the role of the Security Manager?
Answer: (b) Making sure that the IT security is implemented with respect to the outlined policies

What is NOT a key responsibility within the Service Design Activities?
Answer: (c) IT Manager

What is the purpose of Knowledge Management?
Answer: (d) Make sure that a knowledgeable person delivers (and also supports) the services

What is an incident (in ITIL terms)
Answer: (d) Both a & b