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	<title>ITIL Practice Exam</title>
	<link>http://www.itilpracticeexam.com</link>
	<description></description>
	<lastBuildDate>Sun, 05 Apr 2009 18:20:38 +0000</lastBuildDate>
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	<item>
		<title>Answers of the ITIL Practice Test</title>
		<description><![CDATA[1.What is the Responsibility of the BRM?
Answer: (a) Establishing a business relationship with the client
Which of the following is not an ITIL Benefit (choose one)
Answer: (c) Implement a newer technology
What is the basic goal of Service Strategy?
Answer: (a) The customer must be statisfied with the service
Reactive and proactive activities are the main aspects of
Answer: (c) [...]]]></description>
		<link>http://www.itilpracticeexam.com/answers-of-the-itil-practice-test</link>
			</item>
	<item>
		<title>What is an incident (in ITIL terms)?</title>
		<description><![CDATA[Question #9 in the ITIL Practice Test
What is an incident (in ITIL terms)?

An unforecasted interruption in an IT service
A degradation of quality in an IT service
A conflict between management and the client
Both A &#38; B

Answers of the ITIL Practice Test




]]></description>
		<link>http://www.itilpracticeexam.com/what-is-an-incident-in-itil-terms</link>
			</item>
	<item>
		<title>What is the purpose of Knowledge Management?</title>
		<description><![CDATA[Question #8 in the ITIL Practice Test
What is the purpose of Knowledge Management?

Transfer the knowledge about the services delivered to the client
Transfer the knowledge about the services delivered to other employees
Make sure that a knowledgeable person delivers (and also supports) the services
Documenting the delivered services for both the client and/or other employees

Next in the ITIL [...]]]></description>
		<link>http://www.itilpracticeexam.com/what-is-the-purpose-of-knowledge-management</link>
			</item>
	<item>
		<title>What is NOT a key responsibility within the Service Design Activities?</title>
		<description><![CDATA[Question #7 in the ITIL Practice Test
What is NOT a key responsibility within the Service Design Activities?

IT Designer
Capacity Manager
IT Manager
Availability Manager

Next in the ITIL Exam Questions




]]></description>
		<link>http://www.itilpracticeexam.com/what-is-not-a-key-responsibility-within-the-service-design-activities</link>
			</item>
	<item>
		<title>What is the role of the Security Manager?</title>
		<description><![CDATA[Question #6 in the ITIL Practice Test
What is the role of the Security Manager?

Making sure that there&#8217;s the IT Security is implemented
Making sure that the IT security is implemented with respect to the outlined policies
Locating and handling security issues
Reporting security problems

Next in the ITIL Exam Questions

]]></description>
		<link>http://www.itilpracticeexam.com/what-is-the-role-of-the-security-manager</link>
			</item>
	<item>
		<title>What does SCD stand for?</title>
		<description><![CDATA[Question #5 in the ITIL Practice Test
What does SCD stand for?

Supplier Control Database
Supplier and Contract Database
Service Continuity and Design
Service Contract Database

Next in the ITIL Exam Questions

]]></description>
		<link>http://www.itilpracticeexam.com/what-does-scd-stand-for</link>
			</item>
	<item>
		<title>Reactive and proactive activities are the main aspects of</title>
		<description><![CDATA[Question #4 in the ITIL Practice Test
Reactive and proactive activities are the main aspects of

Service Level Management (SLM)
Capacity Management
Availability Management
IT Service Continuity Management (ITSCM)
Information Security Management (ISM)

Next in the ITIL Exam Questions

]]></description>
		<link>http://www.itilpracticeexam.com/reactive-and-proactive-activities-are-the-main-aspects-of</link>
			</item>
	<item>
		<title>What is the basic goal of Service Strategy?</title>
		<description><![CDATA[Question #3 in the ITIL Practice Test
What is the basic goal of Service Strategy?

The customer must be satisfied with the service
The services provided to the customer must strictly follow the agreed-upon contract
The services provided to the customer must be of the highest quality according to respective standards
It is not imperative if the customer is satisfied, [...]]]></description>
		<link>http://www.itilpracticeexam.com/what-is-the-basic-goal-of-service-strategy</link>
			</item>
	<item>
		<title>Which of the following is not an ITIL Implementation Benefit?</title>
		<description><![CDATA[Question #2 in the ITIL Practice Test
Which of the following is not an ITIL Implementation Benefit? (choose one)

Enhance the customer satisfaction
Reduce IT cost
Implement a newer technology
Indirectly increasing profits

Next in the ITIL Exam Questions

]]></description>
		<link>http://www.itilpracticeexam.com/which-of-the-following-is-not-an-itil-implementation-benefit</link>
			</item>
	<item>
		<title>What is the Responsibility of the BRM?</title>
		<description><![CDATA[Question #1 in the ITIL Practice Test
What is the Responsibility of the BRM?

Establishing a business relationship with the client
Managing services in the life-cycle
Leading the sourcing office
Making sure that security is implemented

Next in the ITIL Exam Questions

]]></description>
		<link>http://www.itilpracticeexam.com/what-is-the-responsibility-of-the-brm</link>
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